1. Overview
At The NextGen Shop, we take great care in delivering quality products. To maintain fairness and prevent misuse, we have a clear and structured return and refund process. Please read this policy carefully before placing an order.
2. Eligibility for Returns
We accept returns only under the following strict conditions:
a) Unboxing Video Requirement — MANDATORY
An unedited, continuous unboxing video is MANDATORY for all return claims. The video must:
- Be recorded from the moment the sealed package is picked up, without any cuts or edits
- Clearly show the outer packaging, the seal/tape before opening, and the complete unboxing process
- Clearly capture the product and any defect or damage being claimed
- Be recorded in one continuous shot — edited, paused, or partial videos will NOT be accepted
b) Return Claim Window
Return claims must be raised within 72 hours of delivery. Claims raised after 72 hours will not be entertained under any circumstances.
c) Valid Reasons for Return
- Product received is damaged or defective (must be evidenced in the unboxing video)
- Wrong product delivered (item does not match the order)
- Product is missing from the package (missing items must be visible in the unboxing video)
3. Non-Returnable Items
The following are NOT eligible for return:
- Products where no unboxing video is provided
- Products that have been used, assembled, or altered in any way
- Damage caused by misuse, mishandling, or accidental damage by the customer
- Products returned beyond the 72-hour claim window
- Change of mind or buyer’s remorse
- Products with tampered, removed, or missing manufacturer seals
4. How to Raise a Return Request
To initiate a return, follow these steps:
- Email us at hi.nextgenshop@gmail.com within 72 hours of delivery
- Use subject line: “Return Request — Order #[Your Order ID]”
- Attach or share a link to the unedited unboxing video
- Describe the issue in detail with photos if applicable
Our team will review your request and respond within 2–3 business days.
5. Refunds
Once your return request is approved and the product is received and inspected:
- Refunds will be processed to your original payment method within 7–10 business days
- For UPI/Net Banking/Card payments, refunds will be credited to the same account
- Shipping charges (if any) are non-refundable unless the error was on our part
6. Exchanges
We offer product exchanges for defective or wrong items subject to availability. If the exact product is unavailable, a full refund will be issued.
7. Return Shipping
If the return is approved due to a defect or wrong shipment, we will arrange return pickup at no cost to you. If the return is for any other reason, the customer is responsible for return shipping costs.
8. Contact Us
For return or refund queries, please contact us at:
Email: hi.nextgenshop@gmail.com
Website: https://thenextgenshop.com/