Terms & Conditions

1. Acceptance of Terms

By accessing or using the website https://thenextgenshop.com/ (“Website”) and purchasing products from The NextGen Shop (“we”, “us”, “our”), you (“Customer”, “you”) agree to be bound by these Terms & Conditions. If you do not agree, please do not use our Website.

2. About Us

The NextGen Shop is a sole proprietorship business based in Bengaluru, Karnataka, India, engaged in the online sale of electronics, gadgets, toys, and accessories. We operate the Website as our primary storefront.

3. Products & Pricing

  • All products listed on the Website are subject to availability.
  • We reserve the right to modify product descriptions, images, and prices at any time without prior notice.
  • Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • Product images are for illustrative purposes and may slightly differ from the actual product.

4. Orders & Payment

  • By placing an order, you confirm that all information provided is accurate and complete.
  • We reserve the right to accept or cancel any order at our discretion.
  • We accept payments via UPI, Credit/Debit Card, and Net Banking. All transactions are processed through secure third-party payment gateways.
  • We do not store any payment card details on our servers.
  • In case of payment failure or double charge, please contact us immediately at hi.nextgenshop@gmail.com.

5. Shipping & Delivery

  • We offer Pan India delivery through third-party logistics partners (e.g., Delhivery, Shiprocket).
  • Estimated delivery timelines will be shared at the time of order confirmation.
  • Delivery timelines are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.
  • We are not responsible for delays caused by the courier partner once the shipment is handed over.
  • Risk of loss and title for products passes to you upon delivery.

6. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms & Conditions. Key highlights:

  • Returns are only accepted if an unedited unboxing video is provided.
  • Return claims must be raised within 72 hours of delivery.
  • Returns not meeting the above criteria will not be accepted.

7. User Accounts

  • You may be required to create an account to access certain features.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to notify us immediately of any unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

8. Intellectual Property

All content on the Website, including but not limited to logos, product images, text, graphics, and design, is the intellectual property of The NextGen Shop or its licensors. You may not reproduce, distribute, or use any content without our prior written consent.

9. Prohibited Conduct

You agree not to:

  • Use the Website for any unlawful or fraudulent purpose
  • Submit false or misleading information in orders or return claims
  • Attempt to hack, disrupt, or gain unauthorized access to the Website
  • Resell products purchased from us without our written authorization

10. Limitation of Liability

To the fullest extent permitted by law, The NextGen Shop shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Website or purchase of products. Our total liability in any matter shall not exceed the value of the product purchased.

11. Disclaimer of Warranties

Products are provided ‘as is’ without any warranties beyond what is explicitly stated in the product listing. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

13. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website constitutes your acceptance of the revised Terms.

14. Contact Us

For any questions regarding these Terms & Conditions:

Email: hi.nextgenshop@gmail.com

Website: https://thenextgenshop.com/

Business Location: Bengaluru, Karnataka, India